Terms of service

PRIVACY POLICY

Last Updated: December 5, 2024

This Privacy Policy describes how Nest Collective ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from nestcollective.co.za (the "Site").

Our Details

Business Name: Nest Collective
Email: thenestcollective.decor@gmail.com
Phone: 083 539 7824
Website: nestcollective.co.za
Country: South Africa

Information We Collect

We collect personal information that you provide to us when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to our newsletter
  • Browse our website
  • Participate in surveys or promotions
  • Leave product reviews

Types of Information Collected:

Personal Information:

  • Name and surname
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment provider - Shopify Payments)
  • Order history and purchase preferences
  • Communication preferences

Automatic Information:

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Cookies and similar tracking technologies
  • Pages visited and time spent on our site
  • Referring website addresses
  • Geographic location (country/city level)
  • Shopping cart activity

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Communicate with you about your orders and respond to inquiries
  • Send you marketing communications (with your consent)
  • Personalize your shopping experience
  • Improve our website, products, and customer service
  • Analyze shopping trends and customer behavior
  • Prevent fraud and enhance security
  • Comply with legal obligations (tax, consumer protection laws)
  • Resolve disputes and troubleshoot problems
  • Enforce our Terms of Service

Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

  • Consent: When you provide consent for marketing communications, cookies, and newsletters
  • Contract Performance: To fulfill orders and provide services you've requested
  • Legal Obligation: To comply with South African tax laws, Consumer Protection Act, and other legal requirements
  • Legitimate Interests: To improve our services, prevent fraud, and ensure website security

Sharing Your Information

We may share your personal information with:

Service Providers:

  • Shopify: Our e-commerce platform provider
  • Payment Processors: Shopify Payments and other payment gateways for secure payment processing
  • Shipping Companies: Courier services to deliver your orders
  • Email Service Providers: For sending order confirmations and marketing emails (if you've opted in)
  • Analytics Providers: Google Analytics to understand website usage
  • Customer Support Tools: To provide better customer service

Legal Requirements:

  • When required by South African law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • In response to lawful requests by public authorities

Business Transfers:

  • In the event of a merger, sale, acquisition, or transfer of all or part of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), Act 4 of 2013, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention obligations)
  • Objection: Object to processing of your personal information for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request transfer of your data to another service provider in a structured, commonly used format
  • Withdraw Consent: Withdraw consent for marketing communications at any time without affecting prior processing
  • Lodge a Complaint: File a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us at:

  • Email: thenestcollective.decor@gmail.com
  • Phone: 083 539 7824

We will respond to your request within 30 days as required by POPIA.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations:
    • Tax records: 5 years (South African Revenue Service requirement)
    • Transaction records: 5 years (Consumer Protection Act requirement)
    • Accounting records: 5 years
  • Resolve disputes and enforce our agreements
  • Maintain business records

After the retention period expires, we will securely delete or anonymize your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Understand how you use our site
  • Improve your browsing experience
  • Analyze site traffic and performance
  • Deliver targeted advertising
  • Remember items in your shopping cart

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site, such as adding items to your cart or checking out.

Third-Party Services

We use the following third-party services that may collect information:

  • Shopify: E-commerce platform (Privacy Policy: shopify.com/legal/privacy)
  • Google Analytics: Website analytics
  • Payment Processors: For secure payment processing
  • Social Media Platforms: If you interact with our social media pages

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Marketing Communications

With your consent, we may send you marketing emails about:

  • New products and collections
  • Special offers and promotions
  • Exclusive discounts
  • Company news and updates

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us at thenestcollective.decor@gmail.com or 083 539 7824
  • Updating your preferences in your account settings

Unsubscribing from marketing emails will not affect transactional emails (order confirmations, shipping notifications, etc.).

Children's Privacy

Our site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at thenestcollective.decor@gmail.com.

International Data Transfers

Your information may be transferred to and processed in countries outside of South Africa, including:

  • United States (Shopify servers)
  • Other countries where our service providers operate

We ensure appropriate safeguards are in place to protect your information in accordance with POPIA, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Service provider agreements with data protection obligations

Automated Decision-Making

We may use automated decision-making for:

  • Fraud detection and prevention
  • Personalized product recommendations
  • Marketing campaign targeting

You have the right to request human intervention and challenge automated decisions that significantly affect you.

Information Officer

In accordance with POPIA, we have designated an Information Officer responsible for ensuring compliance with data protection laws.

Information Officer: Nest Collective
Contact: thenestcollective.decor@gmail.com
Phone: 083 539 7824

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

We encourage you to review this policy periodically.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first at:

  • Email: thenestcollective.decor@gmail.com
  • Phone: 083 539 7824

Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Contact Us

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related concerns, please contact us at:

Nest Collective
Email: thenestcollective.decor@gmail.com
Phone: 083 539 7824
Website: nestcollective.co.za
Country: South Africa